Privacy Policy

Last Updated: May 18, 2026

Skill HVAC Service, Inc. respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes the types of information we may collect from you, including via telephone calls and SMS (text messages), or that you may provide when you visit the website https://skillhvacservice.com/ or use our Dialpad communication services.

1. Information We Collect (Telephony & SMS Data)

When you communicate with us via phone or text message using our Dialpad platform, we collect the following categories of data:

  • Call Records: Information such as time, date, duration, the number of the called/calling party, and call recordings (with consent where required by law).
  • Message Content: The content of SMS, MMS, or in-app chat messages you send or receive through our systems. This includes customer service inquiries, appointment confirmations, and account updates.
  • Device Information: IP address and device ID to ensure security and prevent fraud.

2. Consent to Receive SMS & Calls

By providing your telephone number, you expressly agree to receive communications from us via telephone and SMS (text messages).

  • Types of Messages: You agree to receive transactional and service-related messages (e.g., appointment reminders, appointment confirmations, account updates, customer service replies). We do not send marketing or promotional messages via SMS.
  • Frequency: Message frequency varies depending on your interactions with us.
  • Opt-In Methods: You provide consent by:
    • Checking a box on our website forms.
    • Verbally providing your number over the phone.
    • Initiating a text message conversation with us.
  • Third-Party Sharing & Required TCR Clause: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
  • Help Instructions: To get help or support, simply text HELP to any message you receive from us.

3. Opt-Out (STOP) Instructions

You can cancel SMS services at any time.

  • To Opt-Out: Text STOP to any text message we send you. You will receive a one-time confirmation text message confirming your opt-out. No further messages will be sent.
  • Acknowledgment: We honor all opt-out requests immediately. If you opt out, you acknowledge that you may miss critical service alerts or notifications that are normally sent via text.

4. Message & Data Rates

Message and data rates may apply to any SMS messages we send or receive. Please contact your mobile carrier for details on your specific plan.

5. How We Use Your Information

We use the information we collect, including SMS and call data, to:

  1. Provide the information, products, or services you request from us.
  2. Fulfill any other purpose for which you provide it (e.g., customer service follow-up).
  3. Carry out our obligations and enforce our rights arising from contracts.
  4. Notify you about changes to our services or features.

6. Data Retention

We retain your call recordings, SMS content, and transcripts for as long as your account is active or as needed to provide you services. Call recordings and SMS data are retained for 90 days and then automatically deleted from our systems in accordance with our internal retention policy and Dialpad settings.

7. Information Security

We use industry-standard security measures to protect your personal information, including call data and SMS content, from unauthorized access or disclosure. However, no internet or wireless transmission is 100% secure.

8. Changes to This Privacy Policy

We may update this policy. If we make material changes affecting SMS or data collection, we will notify you via a notice on the website or via SMS before the change becomes effective.

9. Contact Us

To ask questions about this policy or to request removal of your data, contact us at: